Refund policy
Shipping Policy
Delivery Within Australia
We offer shipping to all addresses within Australia for a flat rate of $9.99 on all orders.
Processing Time
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.
Delivery Timeframe
Standard delivery typically takes 8-15 business days depending on your location. Please note that delivery times may vary during peak periods.
Returns & Exchanges
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return it within 30 days of delivery for a refund or exchange.
Return Conditions
To be eligible for a return or exchange, items must be:
- In their original packaging
- Unused and in the same condition as received
- Accompanied by proof of purchase
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
Refunds & Exchanges
Once we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days. Refunds will be issued to your original payment method.
If you'd like to exchange an item for a different product, please contact us to arrange the exchange.
How to Initiate a Return
To start a return or exchange, please contact our customer service team with your order number and reason for return. We'll provide you with return instructions and answer any questions you may have.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.
Questions?
If you have any questions about our shipping or returns policy, please don't hesitate to contact us. We're here to help!